1 Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform or use our services.

By using our platform, you consent to the practices described in this policy.

2 Information We Collect

We collect the following types of information:

• Personal Info: Name, email, mobile number, address, city, pincode
• Account Info: Username, hashed password, customer ID
• Payment Info: Transaction IDs (we do NOT store card details)
• Usage Data: Browsing history, device info, IP address
• Cookies: Session data, preferences, theme settings

3 How We Use Information

Your information helps us to:

• Process orders and deliver products
• Verify your identity and prevent fraud
• Send order updates and notifications
• Improve our services and user experience
• Respond to your queries and support requests
• Comply with legal obligations
• Send promotional offers (only with your consent)

4 Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences (theme, language)
• Analyze traffic and usage patterns
• Prevent fraud and enhance security

You can disable cookies in your browser settings, but this may affect some features.

5 Data Sharing

We do NOT sell, trade, or rent your personal information. We may share data only with:

• Our Order Fulfilment Team and Delivery Partners: To process and deliver your orders (name, address, mobile)
• Payment Gateways: To process transactions securely
• Delivery Partners: To ship your physical orders
• Legal Authorities: When required by law
• Service Providers: SMS, email, analytics providers

6 Data Security

We implement industry-standard security measures to protect your data:

• HTTPS / SSL encryption for all connections
• Hashed passwords (bcrypt algorithm)
• Encrypted payment processing
• Regular security audits and updates
• Restricted access to personal data
• Firewall and intrusion detection

7 Data Retention

We retain your personal data only as long as necessary:

• Active Accounts: As long as your account is active
• Transaction Records: 7 years (legal requirement)
• Support Records: Only as long as needed to resolve your request or meet legal obligations
• Deleted Accounts: Data removed within 30 days
• Analytics Data: Up to 26 months

8 Your Rights

You have the following rights regarding your personal data:

To exercise any of these rights, please contact us.

9 Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Users aged 13-17 may use the platform only with parental consent and supervision.

10 Third-Party Links

Our platform may contain links to third-party websites, payment gateways, and services. We are not responsible for the privacy practices of these external sites.

We recommend reading the privacy policy of any third-party site you visit.

11 Updates to Policy

We may update this Privacy Policy from time to time. When we make significant changes:

• We will post the updated policy on this page
• Update the "Last Updated" date
• Notify you via email or in-app notification

Your continued use of the platform after changes constitutes acceptance of the updated policy.

12 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: —
• Phone: —
• Address: —

We will respond to your query within 5-7 business days.