Return & Refund Policy
We want you to be 100% satisfied with your purchase. Learn about our return and refund process.
Last Updated: September 2026
7 DaysReturn Window
Fast Refund5-7 Business Days
100% SecureBuyer Protection
Easy ProcessSimple Return Flow
1 Return Overview
We offer a transparent and easy return policy on eligible products. If you're not satisfied with your purchase, you may request a return within 7 days of delivery.
Returns are available only for products marked as returnable on the product page.
2 Eligibility for Return
To be eligible for a return, the product must meet the following conditions:
Eligible
- Within 7 days of delivery
- Unused and in original condition
- Original packaging intact
- Tags and accessories included
- Product marked as returnable
- Invoice / order ID available
Not Eligible
- After 7 days of delivery
- Used or damaged by customer
- Missing packaging/tags
- Personal care items
- Customized products
3 Non-Returnable Items
The following items cannot be returned or refunded:
- Personal care & hygiene products (opened)
- Innerwear, socks, swimwear
- Perishable goods
- Customized or personalized items
- Gift cards and vouchers
- Products marked "Non-Returnable" on product page
Attempting to return non-returnable items will result in rejection. Repeated violations may lead to account suspension.
4 How to Return
Follow these simple steps to return a product:
1
Go to My DashboardLog in and navigate to "My Orders"
2
Select Order & Click ReturnFind your order and click "Request Return"
3
Provide ReasonSelect reason for return and upload photos (if needed)
4
Wait for ApprovalOur support team will review your request
5
Ship the ProductOnce approved, ship via our partner courier
6
Get Your RefundRefund processed after product is received & verified
5 Refund Process
Once your return is approved and the product is received and checked by our team:
- Product is inspected for condition and completeness
- Refund is initiated within 24-48 hours
- You'll receive an email/SMS confirmation
- Refund goes to your original payment method
- Wallet payments refunded instantly to wallet
- COD orders refunded via bank transfer / UPI
Shipping charges are non-refundable unless the return is due to our error (wrong/damaged item).
6 Refund Timeframe
After we receive and verify your returned product, refund will be processed as follows:
- UPI / Wallet: 1-2 business days
- Credit/Debit Card: 5-7 business days
- Net Banking: 5-7 business days
- Cash on Delivery: 7-10 business days (bank transfer)
Timeframe depends on your bank's processing time. If you don't receive the refund within 10 days, please contact us.
7 Damaged or Wrong Items
If you received a damaged or incorrect product, we take full responsibility:
- Report within 48 hours of delivery
- Take clear photos of the product & packaging
- Contact us immediately via Contact page
- Replacement or full refund will be issued
- No shipping charges applied
Always make an unboxing video for high-value items. It helps in faster resolution of disputes.
8 Cancellation Policy
You can cancel your order under the following conditions:
- Before Shipping: 100% refund, no questions asked
- After Shipping: Contact support for cancellation
- Store Cancellation: Full refund if we cancel the order
- COD Orders: Can be cancelled before delivery
Repeatedly cancelling orders may affect your account's ability to place COD orders.
9 Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- Email: —
- Phone: —
- Address: —
